Move Support Team Member (Customer Service)

Location: Remote (HQ in Bath, UK)
Salary: £20,000
Hours: 40 hours per week, 5 days - Monday to Sunday

At Move, we're on a mission to be the largest active community in the world. Giving our community access to a wide variety of awesome fitness activities with top fitness venues and studios to incredible local independent fitness instructors - in-person, live streamed and on-demand.

If you’re enthusiastic about customer service with a genuine passion for health and fitness, this is a brilliant opportunity to develop your skills and grow your career with a game changing start-up.

With big ambitions and a fresh-thinking approach, Move is currently revolutionising the fitness industry, in the UK and internationally, and you’ll have the chance to play a key role in our expansion and success.

As a member of our Support Team you will:

Be responsible for providing industry leading support to Move members, keeping them active, motivated and eager to try new ways of keeping fit.
Provide industry leading support to the activity providers and staff of the venues you see on the Move network, helping them maximise their opportunities to welcome Move members.
Act as the friendly face and enthusiastic voice of the company.
Help to build a sociable community of members by encouraging them to share their experiences with others through word of mouth and on social media.

Our Support Team are always there for Move members and providers over the phone, email and instant chat messaging, so it’s a mixed role where everyone shares responsibilities!

Passionate about providing the highest level of service, you’ll seek to convert any disgruntled customers into raving fans and advocates of Move and our awesome providers. Additional to being awesome at work, you’ll act as a brand ambassador at all times, living and breathing the brand, in order to raise awareness of our company’s mission.

Key Requirements

You should have previous customer service experience, ideally gained within the health and fitness industry.
You must have great listening, influencing and communication skills with infectious enthusiasm.
The ability to work autonomously.
Above all, you’ll be passionate about our goals and eager to enhance your interpersonal skills.
A degree in a sports, marketing or business related discipline would be beneficial to your application but is not essential.

Personality is key. Enthusiasm, likability and a hard working, problem solving attitude are a must!

Have you got the personality to be in our Support Team?!

We are always on the look out for talented people so if you think you’ve got what it takes to fit in and grow at Move then apply ASAP.