Move Support Team Member (Customer Service)

Location: Bath, UK
Salary: £18,000
Hours: 40 hours per week, 5 days - Monday to Sunday

MoveGB are on a mission to be the largest active community in the world. Think of what Netflix is doing for the movie industry – we are seeing the same rapid growth in our revolutionary service. Offering access to a variety of gyms, fitness classes and activities under one subscription, our aim is to make our members healthy and, most importantly, happy! We live it, we breathe it, we believe it.

If you’re enthusiastic about customer service with a genuine passion for health and fitness, this is a brilliant opportunity to develop your skills and grow your career with a game changing start-up.

With big ambitions and a fresh-thinking approach, Move is currently revolutionising the fitness industry, in the UK and internationally and you’ll have the chance to play a key role in our expansion and success.

As a member of our Support Team you will:

• Be responsible for providing a high level of support to our Move members to keep them active, motivated and eager to try new ways of keeping fit.
• Provide a high level of support to the owners and staff of the venues you see on the Move network.
• Act as the friendly face and enthusiastic voice of the company.
• Help to build a sociable community of members by encouraging them to share their experiences with others on social media.

Our Support Team are always there for Move members and Move partner venues alike over the phone, email and instant chat messaging so it’s a mixed role where everyone shares responsibilities.

Passionate about providing high levels of service, you’ll seek to convert any disgruntled customers into raving fans and advocates of our client’s services. Additional to being awesome at work, you’ll act as a brand ambassador at all times, living and breathing the brand, in order to raise awareness of our company’s mission.

Key Requirements

• You should have previous customer service experience, ideally gained within the health and fitness industry.
• You must have great listening, influencing and communication skills with infectious enthusiasm.
• The ability to work autonomously.
• Above all, you’ll be passionate about our goals and eager to enhance your interpersonal skills.
• A degree in a sports, marketing or business related discipline would be beneficial to your application but is not essential.

Personality is key. Enthusiasm, likability and a hard working, problem solving attitude are a must!

Have you got the personality to be in our Support Team?!

We are always on the look out for talented people so if you think you’ve got what it takes to fit in and grow at Move then apply ASAP.

PLEASE NOTE WE ARE NOT CURRENTLY HIRING FOR THIS ROLE HOWEVER WE ARE ALWAYS KEEN TO TAKE GREAT APPLICATIONS SO WHEN A VACANCY COMES UP, WE CAN JUMP STRAIGHT ON IT!