Instructors and venue managers will be following more guidance and enforcing some regulations to ensure the health of staff and customers is protected. They’ll have a tricky time so now more than ever it’s right for customers to be compassionate, compliant, and respectful.
Here at MoveGB, we are circulating resources to our partners to ensure they take the right precautions when running their in-person classes. We’re also listening to and talking regularly with customers and partners to make sure the environments and conditions are safer and cleaner but also still fun, inspiring, and motivating places to be active.
With such a variety of instructors and venues on the Move platform, there are naturally some variations on the particular actions to be taken in individual cases, but here we’ve compiled a broad list to help you know what to expect.
All activity providers will be doing their utmost to reopen their businesses safely at this time, so to help them reassure you we're offering a feature to our Partner Activity Providers letting them display our COVID prepared icon on their activities.
This means that they have confirmed for us that their timetable is up-to-date and they're going to be observing the social distancing and operating advice given by the UK Government through UKActive (the governing body for the health and fitness sector in the UK). Find out more here.
The customer appetite to get back to in-person classes looks mixed; some are chomping at the bit and others probably need a little more assurance and their confidence to be rebuilt.
The journey back into reopening and beyond will need care, consideration and compassion from all of us: instructors, venue managers and customers.
If we all do that and take the right precautions, we can get everyone active safely once again.
We totally understand there’s a lot to consider for instructors and venue managers, and circumstances can still change quickly; but here are some things you can do to make your classes safer and cleaner for that initial reopening period. (More guidance will come from Move as the reopening momentum builds).
When you open your doors again from 25th July, we will be showing our members that you're prepared to welcome them back in the new world. This COVID Kitemark shows our members that you are complying with ukactive guidance on reopening physical fitness establishments and have updated the activity timetables and information accordingly. Find out more about the kitemark and how to get yours here.
As always when setting expectations for your classes, it’s best to communicate the measures you plan to take in advance.
It’s also always more effective to go through the measures in person with your customers when the opportunity arises, but keep the regular feedback coming too.
Listen carefully and considerately to any individual requests. One thing that we at Move have learned from our Partner and Customer surveys is that the coronavirus pandemic sparks very different reactions in people, and individual situations can vary a lot.
It’s a great idea to share these suggestions with your customers ahead of any new classes, remind them nearer the time, and take time to go through them in person.
Remind everyone of the Move community values: respect, compassion and considerate thought. Above all, be kind!